Order status:
There are five possible statuses for your online orders, below is a clarification for each one:
• Processing: The order is still processing and in a short time the status will be changed to either “Paid” or “Canceled”.
• Not complete: The order was not complete due to canceling the process before it finishes, or due to leaving some mandatory fields empty.
• Canceled: The order has been canceled from your bank, please check back with your bank , or due to wrong data
• Awaiting: Our orders department has sent you an e-mail requesting some additional data, please check your e-mail and reply with the required data.
• Paid: The order has been completed successfully.
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Order history:
Customers can check any of their online orders at any time, by following these steps :
• Sign in to your account.
• Choose “Orders History” from your account name menu.
The following will appear to you :
1. Order’s date and time.
2. The order ID number.
3. Order status.
4. Order total amount.
5. For more details on any order , click “View”.
. You can click on “View” for any given order, to know more details about the transaction and to be able to print the order as well.
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Check specific GULFSIP number Recharge & Renew orders history:
In addition, to check all orders, customers can check their recharge or renew history directly as well, by following these steps :
• Choose “My Numbers” from your account name menu.
• Choose “Settings” for the number you wish to check its history.
Recharge history:
To check your recharge history click on “Recharge History”
And you will find the following data :
• Date and time of the recharge order.
• The old balance in the GULFSIP number before recharge order.
• The amount of credit you added through the recharge order.
• The new balance in the GULFSIP number after recharge order.
Renew history:
To check your renew history click on “Renew history”
And you will find the following data :
• Date and time of the renew order.
• The old expiration for the GULFSIP number before renew order.
• The new expiration for the GULFSIP number after renew order.
• The amount of expiration days added.
- To Contact us : send email to cs@gulfsip.com ,
- or call our call center on 888 from any GULFSIP no.