KTA

Below is a list of the most common problems and their solution,

Not working “Busy tone”.
Can’t hear anything.
One way call “Can not hear the other side” & call disconnects.
Bad voice quality.

Not working “Busy tone”:

• Make sure that your internet connection is working well and stable; also test the internet cable on your PC (Make sure that any wireless connection on the PC is turned off while testing the cable).
• Check your wire connection for your device model from our connectivity and power requirements page.
• If your internet router is multi-port, change the socket used from router side.
• Restart your internet router and GULFSIP device for five minutes.
• Dial #126# you should hear the IP address of the device, if you hear 0.0.0.0 then that means there is a problem with the cable or internet router.
• Make sure that your device is using DHCP mode, dial #190# you will hear a disconnecting tone hang the phone and pick it up and dial #111#.
• Dial #122# you should hear your GULFSIP number. If you hear 1001 or nothing that means that your device has been reset and needs configuration. If you have the GULFSIP number password you can follow the configuration steps in Add configuration.

Note: To open device interface page, dial #126# you should hear the IP address of the device then type the IP address in the address bar of your internet browser on a computer in the same network as shown in Interface page (User: system – Password: test).
1a

From the “Sip settings > Service domain” menu, add the configuration.

1. Display Name: GULFSIP number.
2. User Name: GULFSIP number.
3. User Number: GULFSIP number.
4. Register Password: GULFSIP number password.
5. Click on Submit.
6. Click on “Save Changes” from the side menu.

2
• Reset GULFSIP device by making hard reset using a thin object and pushing the reset button in the device for at least 10 seconds or if you can open the device interface page follow reset GULFSIP. Then add configurations as in Add configuration. (Note: Don’t attempt to reset the device unless you have your GULFSIP number password)

7
Can’t hear anything:

• Change phone kit and phone wire and make sure that phone wire is installed correctly in the device.
• Restart both router and GULFSIP device.
• Put the power adapter in a socket in the wall direct; also make sure that the power adapter used is correct values (output) as shown in our connectivity and power requirements page.
• Reset GULFSIP device by making hard reset using a thin object and pushing the reset button in the device for at least 10 seconds, then add configurations as in Add configuration. (Note: Don’t attempt to reset the device unless you have your GULFSIP number password)

Note: If after making a reset to the device you still don’t hear anything then that might mean there is a problem with you power adapter. You can try to get new one same specification as shown in our connectivity and power requirements or contact our customer service.
Note: To open device interface page, dial #126# you should hear the IP address of the device (If you hear 0.0.0.0 then that means there is a problem with the cable or internet router) then type the IP address in the address bar of your internet browser on a computer in the same network as shown in Interface page (User: system – Password: test).

1a

choose “Sip settings> Service domain” from the side menu.

1. Display Name: GULFSIP number.
2. User Name: GULFSIP number.
3. User Number: GULFSIP number.
4. Register Password: GULFSIP number password.
5. Click on Submit.
6. Click on “Save Changes” from the side menu.

2

One way call “Can not hear the other side” & call disconnects:

• Restart both router and GULFSIP.
• Contact your internet service provider (ISP) and make sure that firewall is turned off on your internet router.

Bad voice quality:


• Restart both router and GULFSIP.
• Check your internet speed by making a speed test.
• Follow configuration as shown below.
o Use G.723 for low internet speeds.
o Use G.729 for medium internet speeds.
o Use PCMU & PCMA for high internet speeds.

Note: To open device interface page, dial #126# you should hear the IP address of the device then type the IP address in the address bar of your internet browser on a computer in the same network as shown in Interface page (User: system – Password: test).

1a

Change codec depending on your internet speed as previously explained.

8

For more information or If you are still facing any problem please refer to our FAQ page for GULFSIP Hardware devices or contact our customer service and Download Remote Support App on a computer in the same network or go to any of the related links available,