KTA

ata_kta_1

Connection

Connection KTA

Note: Using different power adapter than the one shown might work but it will damage the device.

Configuration

1- Open the interface Page of the device, simply dial #126# from the phone connected to your device and you should hear the IP of the device.

2- Open a browser on a computer connected on the same network and type in address the IP you heard and the device login interface will appear

INTERFACE

  • User Name : system
  • Password : test

3- From the side menu, choose Sip settings ==> Service domain and fill the information as follow :

-Display Name: GULFSIP number.
-User Name: GULFSIP number.
-User Number: GULFSIP number.
-Register Password: GULFSIP number password.

4- Click on Submit

5- From the side menu , Click on Save Changes

Configuration

6- For blocked countries (i.e. United Arab of Emirates , Egypt or Oman), you should enable VPN by following these steps :

From the side menu, choose Network ==> PPTP Setting

And mark  O on

7- Click on Submit

8- From the side menu , Click on Save Changes

VPN

Features

  • Call Forward

You can set call forward rules to forward incoming calls to any other GULFSIP number ,

1- Open the interface Page of the device, simply dial #126# from the phone connected to your device and you should hear the IP of the device.

2- Open a browser on a computer connected on the same network and type in address the IP you heard and the device login interface will appear .

INTERFACE

  • User Name : system
  • Password : test

3- From the side menu, choose Phone Setting ==> Call Forward

- All forward: Turn on to forward all incoming calls.
-  Busy Forward: Turn on to forward calls when your line is busy.
-  No Answer Forward: Turn on to forward calls in case of no answer.
-  Set Numbers: Set the number you wish to forward calls to in the corresponding forward rule that you have already turned on , you can put the number in both name & URL field .

4- Click on Submit

5- From the side menu , Click on Save Changes

Forward

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  • DND Setting

The DND (Do Not Disturb) feature prevents calls from ringing , and gives the caller a message which is device is switched off

1- From the side menu, choose Phone Setting ==> DND Setting

  • -DND Always : Turn on to prevent all incoming calls.
  • -DND Period : Turn on to prevent all incoming calls for certain time which is adjusted in the fields (From) & (To)

2 – Click on Submit

3 – From the side menu , Click on Save Changes

DND

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  • Call Waiting Setting

A way of letting you know that someone else is calling , when you are using your telephone by a tone , and allows switching between calls.

1- From the side menu, choose Phone Setting ==> Call Waiting Setting

Call Waiting  : Turn on to enable , Turn off to disable

2 – Click on Submit

3 – From the side menu , Click on Save Changes

call waiting

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  • Fax Setting

You can use FAX with your GULFSIP devices, but you will need to have an internet speed of at least 1MB or higher, a few settings on your GULFSIP hardware device and then connect your FAX with the “Phone” port in your GULFSIP devices .

After setting the FAX you can send to any GULFSIP number or international number if you have balance in your GULFSIP number .

1- From the side menu, choose Sip Setting ==> Codec Setting

Codec Priority : Set it to G.711U as first Choice

2- Click on Submit

codec

3- From the side menu, choose Phone Setting ==> T.38 (FAX Settings)

T.38 (FAX): Turn on to  enable the FAX function

4 – Click on Submit

5 – From the side menu , Click on Save Changes

fax

Troubleshooting

Below is a list of the most common problems and its solution :
Not working “Busy tone”.
Can’t hear anything.
One way call “Can not hear the other side” & call disconnects.
Bad voice quality.

Not working “Busy tone”:
• Make sure that your internet connection is working well and stable; also test the internet cable on your PC (Make sure that any wireless connection on the PC is turned off while testing the cable).
• Check your wire connection for your GULFSIP device model as shown in connection page.
• If your internet router is multi-port, change the socket used from router side.
• Restart your internet router and GULFSIP device for five minutes.
• Dial #126# you should hear the IP address of the device, if you hear 0.0.0.0 then that means there is a problem with the internet cable or internet router.
• Make sure that your GULFSIP device is using DHCP mode, dial #190# you will hear a disconnecting tone, hang the phone and pick it up again and dial #111#.
• Dial #122# you should hear your GULFSIP number. If you hear 1001 or nothing that means that your device has been reset and needs configuration. If you have the GULFSIP number & password you can follow the configuration steps as shown in configuration page.
• Reset GULFSIP device by making hard reset using a thin object and pushing the reset button in the device for at least 10 seconds , or if you can open the device interface page ,reset the device as shown below. Then add configuration as shown in configuration page. (Note: Don’t attempt to reset the device unless you have your GULFSIP number & password)

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Can’t hear anything:
• Change phone kit and phone wire and make sure that phone wire is installed correctly in the GULFSIP device.
• Restart both router and GULFSIP device.
• Put the power adapter in a socket in the wall direct; also make sure that the power adapter used is correct values (output) as shown in connection page.
• Reset GULFSIP device by making hard reset using a thin object and pushing the reset button in the device for at least 10 seconds, then add configurations as shown in configuration page. (Note: Don’t attempt to reset the device unless you have your GULFSIP number & password)
Note: If after making a reset to the device you still don’t hear anything, then that might mean there is a problem with the power adapter. You can try to get new one same specification as shown in connection page or contact our customer service.

One way call “Can not hear the other side” & call disconnects:
• Restart both router and GULFSIP device.
• Contact your internet service provider (ISP) and make sure that firewall is turned off on your internet router.

Bad voice quality:
• Restart both router and GULFSIP device.
• Check your internet speed by making a speed test.
• Change codec depending on your internet speed by following configuration as shown below:

  • -Use G.723 for low internet speed.
  • -Use G.729 for medium internet speed.
  • -Use PCMU & PCMA for high internet speed.

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