Gulfsip Privacy Policy

Privacy Policy

Last updated: February  2021

Welcome to GULFSIP!

GULFSIP takes your privacy seriously.

This Privacy Policy explains how we collect, use, maintain, protect, disclose, and otherwise process your information. This Privacy Policy applies to you and the information you may provide to us, or that may be collected from you, when you download, install, register, access, or use the GULFSIP communication service that we provide through applications

PLEASE READ THIS POLICY CAREFULLY AS IT DESCRIBES OUR PRIVACY POLICIES AND PRACTICES. IF YOU DO NOT AGREE WITH OUR PRIVACY POLICIES AND PRACTICES, DO NOT DOWNLOAD, INSTALL, REGISTER WITH, OR USE THE SERVICE.

BY DOWNLOADING, INSTALLING, REGISTERING WITH, OR USING THIS SERVICE, YOU WILL BE REQUIRED TO CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO COMPLY WITH THIS POLICY.

THIS POLICY MAY CHANGE FROM TIME TO TIME WITH NOTICE TO YOU. BY CHECKING THE “I AGREE” BOX AND CONTINUING TO USE THE SERVICE AFTER YOU ARE NOTIFIED OF ANY CHANGES, YOU ACCEPT AND AGREE TO THOSE CHANGES.

1. Who We Are

Thanks for using our Service! GULFSIP is brought to you by United Gulfgate, Inc., a company based in Kuwait.

2. How This Policy Applies

When you access and use the Service, you agree, by checking the “I Agree” box, to be subject to and bound by: (i) this Privacy Policy (this “Policy”), and (ii) our Terms of Service (the “Terms”) (collectively, the “Agreement”). If you are unwilling or unable to be bound by the Agreement, you must not use the Service.

This Policy applies strictly to information collected through the Service. It does not apply to any third-party applications, services, or websites, even if you access them through the Service. This Policy does not apply to information provided to or collected by any third party. When this Policy does not apply, you should read the applicable privacy policy and related terms posted on the website, application, or other service you are using before providing any information.

3. Information We Collect and How We Use It

We must collect some of your personal information to provide, support, improve, and market the Service. Some of the ways that we may collect personal information include information that you provide us directly; information about you that we automatically collect from log data, IP addresses, and aggregated user data; cookies and similar technologies.

Most commonly, we will use your personal data in the following circumstances:

  • Because we have a necessary and legitimate interest in doing so to provide the Service you have requested, or to comply with your instructions or other contractual obligations between you and us.

  • To comply with our legal obligations as well as to keep records of our compliance processes.

  • Because you have expressly given us your consent to process your personal information in a particular manner.

We do not use your personal information for making any automated decisions affecting or creating profiles other than as described herein. Please note that the examples below include types of personal data we may have concerning you, and not necessarily information that we have received about you.

a. Registration Information and Device Access Permissions

Registration Information. This includes information you give us when you register an account. When you register for the Service, you provide us with your mobile phone number, which we use as your account identifier. You also have the option of providing your first and last name, and/or a username during registration of your profile.

Camera and Video Access Permissions. This device access permission allows the Service to access your device’s camera and to otherwise capture images from the device, including photos stored on your device. If this access permission is granted, the Service can save photos on your device and access photos already stored on your device. Many features of our Service require us to collect images and other information from your device’s camera and photos. For example, you won’t be able to send or upload photos or make a video call from your camera unless you have granted us permission to access your camera and photos.

Phone Access Permissions. This device access permission allows the Service to access telephony features. It allows, for instance, read-only access to your mobile phone state, including the phone number of the device, the current cellular network information, the status of any ongoing calls, and a list of any phone accounts registered on the device. This allows the Service to play audio and be muted when a phone call is incoming.

Address Book Access Permissions. When you use the Service, you may grant us permission to collect contact information from your mobile address book in order to help us to connect you to your friends and other users on the Service. If you grant this device access permission to the Service, we will collect contact information from your device’s address book to connect you to your friends on the Service.

Push Notifications. When you use the Service, you may grant us permission to send you push notifications on your device. You may at any time opt out of receiving these types of communications by changing the settings on your mobile device.

How do we use Registration Information and Device Access Permissions?

  • To enable you to register for and access and use the Service, including to manage user information and accounts. If you apply for a Public Service Account, we also verify your identity with this information.

  • To provide you with password-protected access to your account, to allow you to maintain your account and membership profile, and to allow you to access certain interactive features of the Service.

  • To contact you to answer requests for customer support or technical support.

  • To connect you with other GULFSIP users whose contact information is in your mobile device address book.

  • To customize your experience, to conduct research and development in order to test and introduce new features and products, and to improve and monitor the effectiveness of our Service.

  • To enforce our Terms of Service.

  • To improve and personalize our Service and to target features that may be more relevant to you.

What else should you know about Registration Information and Device Access Permissions?

Device Access Permission Requests Are Limited. Device access permission requests are limited to the information necessary to implement the Service that you request. Other than as described above, and with your express permission and consent to such uses, we do not seek any other access to any phonebook, contact data, microphone, or camera on your mobile device or personal computer.

b. User Content, Technical Information, and Usage Data

Your GULFSIP User Profile Data. You may choose to provide us with profile photos and other information, such as preferences you may wish to feature on your profile.

Usage Data. When you access and use the Service, we automatically collect certain details of your access to and use of the Service, including traffic data, logs and other communication data, and the resources that you access and use on or through the Service.

This usage data collected includes how you communicate with other GULFSIP users, such as their usernames, the time and date of your communications.

We may collect and/or aggregate information about features of the Service that you use, the date and time of your visit, the amount of time you spend using the Service .

Device Data. GULFSIP automatically collects certain information that your mobile device sends when you use our Service, including an advertising identifier, your IP address, your user settings, your device model, the connection type (e.g., cellular or WiFi), a push notification token, and the operating system of your device. If you are an Android user, we automatically receive the email address associated with your Android account when you create an account for the Service.

Contact Information, Feedback, and Inquiries. When you submit feedback to us, contact us for support, or ask us questions, we collect your first and last name, email address, telephone number, and/or other contact information in order to respond to your feedback, provide support, or answer your questions. This includes records and copies of your correspondence (including email addresses and phone numbers) with us, if any.

How do we use User Content, Technical Information, and Usage Data?

We use User Content, Technical Information, and Usage Data, including personal and non-identifiable information transmitted to GULFSIP, in the following ways and for the following purposes:

  • To develop new tools, for quality improvement and as otherwise described in this Privacy Policy or in other notices GULFSIP provides.

  • To enable you to access and use the Service, including to manage user information and accounts.

  • To customize your experience, to conduct research and development to test and introduce new features and products, and to improve and monitor the effectiveness of our Service.

  • To enforce our Terms of Service.

  • To contact you to answer requests for customer support or technical support.

What else should you know about User Content, Technical Information, and Usage Data?

  • We may remove, at our sole discretion, any information that you provide when you register for or use the Service (such as usernames, profile pictures, names, etc.), if we believe it is inappropriate or violates our Terms of Service.

  • We may analyze, evaluate, and/or aggregate User Content, Technical Information, and Usage Data (including communications) to help us understand your interests and the interests of our other users, to analyze trends, to optimize your user experience, and to improve the Service. In order to prevent content that is harmful to the public, we may scan for such inappropriate content without reading the context of your private messages.

c. Payment Data

Payment Data. We do not access or collect your bank account or credit/debit card numbers, security code numbers, or other billing or financial data necessary for processing payments and fraud prevention, all of which is instead processed securely on our behalf by a trusted third party processor, such as the Apple Store or the Google Play Store, to whom you are directed by us.

How do we use Payment Data?

We use your Payment Data to track what Paid Features you purchase and to facilitate your purchases through a third-party application, such as the Apple App Store or Google Play App Store.

4. Cookies

We use cookies and/or other similar technologies to distinguish you from other users of the Service and the distribution platform (App Store and Play Store) and to remember your preferences. This helps us to provide you with a good experience when you use the Service and also allows us to improve the Service. If you choose to disable cookies and/or similar technologies, some areas and features of our Service may not work properly.

5. Information We Share with Third Parties

We not share any of your personal data to any third parties

6. Rights of access, rectification, erasure, and restriction

Absent exceptional circumstances, we offer you reasonable access to and control over your personal data at any time, at no charge. Please inform yourself of your rights by reviewing the list below.

We try to respond to all legitimate requests regarding your personal information within one month. Occasionally, it could take us longer than a month if your request is particularly complex or if you have made a number of requests. In such cases, we will notify you and keep you updated. The timeframes described here do not apply to our response times for addressing ordinary customer service and support requests unrelated to the exercise of personal information access rights.

Although GULFSIP uses commercially reasonable efforts to provide individuals with access to their personal information and to respond to their requests, there may be circumstances in which GULFSIP needs to ask you for more information in order to identify your account, and we may ask you to demonstrate your identity. If you cannot demonstrate your identity, GULFSIP may be unable to provide access. This may occur (a) when the information contains legal privilege; (b) when complying with the request would compromise others’ privacy or other legitimate rights; (c) when the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question.

  • Request correction. You have the right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data that we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Our goal is to keep your personal information accurate, current, and complete. Please contact us if you believe that your information is not accurate or if your information changes. You may edit your account information via the Service.

  • Right to Erasure and Deletion of Your Personal Information. You may have a legal right to request that we delete your personal information when it is no longer necessary for the purposes for which it was collected, or when, among other things, your personal information has been unlawfully processed. You may delete your entire GULFSIP account, by selecting the “Delete GULFSIP account” option in the settings. We also may decide to delete your personal information if we believe it is incomplete, inaccurate, or that our continued storage of your personal information is contrary to our legal obligations or business objectives. When we delete personal information, it will be removed from our active servers and databases and our Service, but it may remain in our archives when it is not practical or possible to delete it. We may also retain your personal information as needed to comply with our legal obligations, to resolve disputes, or to enforce any agreements, such as limited information about your mobile device that may be retained for the purposes of fraud detection and enforcement of our Terms of Service.

  • Updating Your Personal Information. If any of the personal information you have provided to us changes, please let us know. For instance, if your email changes, you wish to cancel any request you have made of us, or if you become aware of inaccurate personal information about you, please contact us to update your information. You may edit your account information via the Service.

We are not responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.

7. Data Retention

We will retain your personal data for as long as needed to fulfill the purposes for which it was collected and to provide the Service to you.

We also will retain and use your personal data as long as necessary to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to provide our services, and to enforce our agreements. This data helps us to better understand our users’ interests, analyze trends, and customize the user experience.

When we no longer have a purpose for retaining your personal data, we will use commercially reasonable efforts to securely destroy your personal data in accordance with applicable law and our policies.

8. Data Security

We maintain appropriate technical and organizational measures to prevent your personal information under our control from being accidentally lost, used or accessed in an unauthorized manner, altered or disclosed during collection, storage, and processing. All information you provide to us is stored on our secure, limited-access servers behind firewalls. Your personal data and information is also password-protected so that only you can log in to your account. Any additional safeguards used to protect personal information will depend on the sensitivity of the personal information; the amount, distribution and format of the information; and the method of storage.

While our security measures seek to protect your personal information in our possession, no security system is perfect, and we cannot guarantee that your personal information will remain absolutely secure in all circumstances or that any privacy settings or security measures used in connection with the Service cannot be circumvented. Therefore, we cannot guarantee that unauthorized third parties will not be able to circumvent those measures or other safeguards in use, or access and/or use your personal information for improper purposes.

The safety and security of your personal information also depends on you. Where you use a password for access to restricted parts of the Service, you are responsible for keeping the password confidential. Do not share your password with anyone else. Restricted areas of the Service include social networking. Please ensure that, when using these features, you do not submit any personal data that you do not want to be seen, collected or used by other users.

If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice within the Service. If a security breach causes an unauthorized intrusion into our Service or systems that compromises your data, we will notify you and any applicable regulator when we are required to do so by applicable law.

9. Redress and Accountability

If you have any questions about our privacy practices or this Privacy Policy, please contact us by email at privacy@GULFSIP.com or via the methods listed below. We will address your concerns and attempt to resolve any privacy issues in a timely manner.

10. Changes to our Privacy Policy

We reserve the right, in our sole discretion, to update, change, modify, add or remove portions of this Policy from time to time. If we make material changes to how we treat our users’ personal information, we will post the new Policy on this page and provide notice that an update has occurred by either (a) sending notice to you at the email address specified in your account, or (b) using an in-app alert on the first time that you use the mobile application after we make the change. You will be asked to check the “I Agree” box to confirm that you have read, understand, and agree to the updated terms. You are responsible for providing us with an active, up-to-date, and deliverable email address for contacting you. It also is your responsibility to carefully review this Policy prior to using the Service and from time to time so you are aware of any changes. The date this Policy was last revised is identified at the top of this Policy.

11. Contact Us

If you have questions or comments about this Policy, wish to access personal information we hold about you, believe the personal information we have about you is incorrect, or wish to lodge a complaint with us about how we have handled your personal information, please use the contact details below and we will do our best to assist you:

Email: privacy@gulfsip.com