GFXO

Below is a list of the most common problems and their solution,

Not working “Busy tone”.
Can’t hear anything.
One way call “Can not hear the other side” & call disconnects.
Bad voice quality.
Converting problem.

Not working “Busy tone”:

• Make sure that your internet connection is working well and stable; also test the internet cable on your PC (Make sure that any wireless connection on the PC is turned off while testing the cable).
• Check your wire connection for your device model from our connectivity and power requirements page.
• If your internet router is multi-port, change the socket used from router side.
• Restart your internet router and GULFSIP device for five minutes.
• Dial ***** you should hear the IP address of the device, If you hear 0.0.0.0 then that means there is a problem with the cable or internet router.
• Change the port for the device, dial ***191*6321# from the phone connected to the device then hang the phone.
• Change the system used by the device and port by dialing ***192*9853# from the phone connected to the device then hang up.
• Dial ***08 you should hear your GULFSIP number. If you didn’t hear your GULFSIP number then that means that your device has been reset and needs configuration. If you have the GULFSIP number password you can follow the configuration steps in Add configuration.

Note: To open device interface page, dial ***** you should hear the IP address of the device then type the IP address in the address bar of your internet browser on a computer in the same network as shown in Interface page (Password: gulfsip).
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From the “FXS menu” add the configuration.

1. Enter your GULFSIP number name into GULFSIP number & authenticate ID.
2. Password: Enter your GULFSIP number password.

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• Reset GULFSIP device by making hard reset using a thin object and pushing the reset button in the device for at least 10 seconds or if you can open the device interface page follow reset GULFSIP. Then add configurations as in add configuration. (Note: Don’t attempt to reset the device unless you have your GULFSIP number password)

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Can’t hear anything:

• Change phone kit and phone wire and make sure that phone wire is installed correctly in the device.
• Restart both router and GULFSIP device.
• Put the power adapter in a socket in the wall direct; also make sure that the power adapter used is correct values (output) as shown in our connectivity and power requirements page.
• Reset GULFSIP device by making hard reset using a thin object and pushing the reset button in the device for at least 10 seconds, then add configurations as in add configuration. )Note: Don’t attempt to reset the device unless you have your GULFSIP password(.

Note: If after making a reset to the device you still don’t hear anything then that might mean there is a problem with you power adapter. You can try to get new one same specification as shown in our connectivity and power requirements or contact our customer service.

Note: To open device interface page, dial ***** you should hear the IP address of the device (If you hear 0.0.0.0 then that means there is a problem with the cable or internet router) then type the IP address in the address bar of your internet browser on a computer in the same network as shown in Interface page (Password: gulfsip).

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From the “FXS menu” add the configuration.

1. Enter your GULFSIP number name into GULFSIP number & authenticate ID.
2. Password: Enter your GULFSIP number password.

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One way call “Can not hear the other side” & call disconnects:

• Restart both router and GULFSIP.
• Change port by dialing ***191*6321# from the phone connected to the device then hang up.
• Change the system used by the device and port by dialing ***192*9853# from the phone connected to the device then hang up.
• Contact your internet service provider (ISP) and make sure that firewall is turned off on your internet router.

Bad voice quality:

• Restart both router and GULFSIP.
• Change port by dialing ***191*6321# from the phone connected to the device then hang up.
• Check your internet speed making a speed test.
• Follow configuration as shown below.
o Use G.723 for low internet speeds.
o Use G.729 for medium internet speeds.
o Use PCMU & PCMA for high internet speeds.

Note: To open device interface page, dial ***** you should hear the IP address of the device (If you hear 0.0.0.0 then that means there is a problem with the cable or internet router) then type the IP address in the address bar of your internet browser on a computer in the same network as shown in Interface page(Password: gulfsip).

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Change codec depending on your internet speed a previously mentioned from the “FXS” menu.

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Converting problem:

• Check you wire connections and power from our Connectivity and power requirements page.
• Test the land line cable on a normal phone kit, you should hear dial tone.
• Change your splitter.
• Test the device on a different land line if possible as the problem might be due to the land line itself.

For more information or If you are still facing any problem please refer to our FAQ page for GULFSIP Hardware devices or contact our customer service and Download  Remote Support Application on a computer in the same network or go to any of the related links available,