Configuration

1- Open the interface Page of the device, simply dial ***** from the phone connected to your device and you should hear the IP of the device.

2- Open a browser on a computer connected on the same network and type in address the IP you heard and the device login interface will appear

Password : gulfsip

3- From the side menu, choose FXS PORT, and fill the information as follow :

• -GULFSIP Number: GULFSIP number.
  -Authenticate ID: GULFSIP number.
  -Password: GULFSIP number password.
  -Name: The name that will appear on your screen (Optional)

4- Click on SaveSet

5- A new window will appear, click on Reboot .

6- From the side menu, choose FXO PORT (Converter) , and fill the information as follow :

• – GULFSIP Number: GULFSIP number (Converter)
  – Authenticate ID: GULFSIP number(Converter)
• – Password: GULFSIP number password.
  – Name: The name that will appear on your screen (Optional)

7- Click on SaveSet

8- A new window will appear, click on Reboot

9- For blocked countries (i.e. United Arab of Emirates , Egypt or Oman), this device doesn’t work in blocked countries as it doesn’t support VPN.

Features

• Call Forward

You can set call forward rules to forward incoming calls to any other GULFSIP number.

1- Open the interface Page of the device, simply dial ***** from the phone connected to your device and you should hear the IP of the device.

2- Open a browser on a computer connected on the same network and type in address the IP you heard and the device login interface will appear.

Password : gulfsip

3- From the side menu, choose FXS PORT

• –Unconditional Call Forward To PSTN: When calling the FXO number and after getting the land line tone, the call will be automatically forwarded to the land line or mobile number you choose.
• –Unconditional Call Forward To VOIP: When calling the FXS number, the call will be forwarded to the GULFSIP number you choose.
  –User ID: write the gulfsip number
  –SIP server: sip.gulfsip.com
  –Port: 5060

4- Click on SaveSet

5- A new window will appear, click on Reboot .

** Customers can also set different forward conditions for FXS number

1- From the side menu, choose FXS PORT

• – Unconditional: Forwards all incoming calls to the selected number.
  – When Busy: Forward incoming calls when the line is busy.
  – No Answer: Forward incoming calls when no answer.

2- Click on SaveSet

3- A new window will appear, click on Reboot .

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• Fax Setting

You can use FAX with your GULFSIP devices, but you will need to have an internet speed of at least 1MB or higher, a few settings on your GULFSIP hardware device and then connect your FAX with the “Phone” port in your GULFSIP devices .

After setting the FAX you can send to any GULFSIP number or international number if you have balance in your GULFSIP number .

1- From the side menu, choose FXS PORT

• Preferred Vocoder : Set it to PCMU as a first choice.
• Fax Mode : Set it to T.38 (Auto detect)

2- Click on SaveSet

3- A new window will appear, click on Reboot .

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• Converter Settings

There are two types of converting Features in the GULFSIP device:

• – Dial the FXO GULFSIP number (Converter number) and you will get the land line tone.
• – Dial the land line number and after a few rings you will get the GULFSIP tone.

1- From the side menu, choose BASIC Options

• Number Of Rings: Set number of rings for when you dial the land line and get the GULFSIP line after few rings.
• PSTN Ring Thru FXS: If set to yes, any incoming calls to your land line number will force the phone kit connected to the GULFSIP device to also ring.
• PIN for VOIP to PSTN: Set the PIN code for when getting the land line through the converter.
• PIN for PSTN to VOIP: Set the PIN code for when getting the GULFSIP through the converter.

2- Click on SaveSet

3- A new window will appear, click on Reboot .

Troubleshooting

Below is a list of the most common problems and its solution :
•Not working “Busy tone”.
•Can’t hear anything.
•One way call “Can not hear the other side” & call disconnects.
•Bad voice quality.
•Converting problem.

Not working “Busy tone”:
• Make sure that your internet connection is working well and stable, also test the internet cable on your PC (Make sure that any wireless connection on the PC is turned off while testing the cable).
• Check your wire connection for your GULFSIP device model from connection page.
• If your internet router is multi-port, change the socket used from router side.
• Restart your internet router and GULFSIP device for five minutes.
• Dial ***** you should hear the IP address of the device, If you hear 0.0.0.0 then that means there is a problem with the internet cable or internet router.
• Change the port for the device, dial ***191*6321# from the phone connected to the GULFSIP device, then hang the phone.
• Change the system used by the device and port, dial ***192*9853# from the phone connected to the GULFSIP device, then hang up.
• Dial ***08 you should hear your GULFSIP number. If you didn’t hear your GULFSIP number, then that means that your device has been reset and needs configuration. If you have the GULFSIP number & password, you can follow the configuration steps as shown in configuration page

• Reset GULFSIP device by making hard reset using a thin object and pushing the reset button in the GULFSIP device for at least 10 seconds, or if you can open the device interface page, reset the GULFSIP device as shown below , Then add configuration as shown in configuration page. (Note: Don’t attempt to reset the device unless you have your GULFSIP number & password)

Can’t hear anything:
• Change phone kit and phone wire and make sure that phone wire is installed correctly in the GULFSIP device.
• Restart both router and GULFSIP device.
• Put the power adapter in a socket in the wall direct, also make sure that the power adapter used is correct values (output) as shown in connection page.
• Reset GULFSIP device by making hard reset using a thin object and pushing the reset button in the GULFSIP device for at least 10 seconds, Then add configuration as shown in configuration page.(Note: Don’t attempt to reset the device unless you have your GULFSIP password).

Note: If after making a reset to the device you still don’t hear anything , then that might mean there is a problem with you power adapter. You can try to get new one same specification as shown in connection page or contact our customer service.

One way call “Can not hear the other side” & call disconnects:
• Restart both router and GULFSIP device .
• Change port by dialing ***191*6321# from the phone connected to the GULFSIP device, then hang up.
• Change the system used by the GULFSIP device and port by dialing ***192*9853# from the phone connected to the GULFSIP device then hang up.
• Contact your internet service provider (ISP) and make sure that firewall is turned off on your internet router.

Bad voice quality:
• Restart both router and GULFSIP device .
• Change port by dialing ***191*6321# from the phone connected to the GULFSIP device, then hang up.
• Check your internet speed making a speed test.
• Change codec depending on your internet speed by following configuration as shown below:

• -Use G.723 for low internet speed.
• -Use G.729 for medium internet speed.
• -Use PCMU & PCMA for high internet speed.

Converting problem:
• Check you wire connection and power from connection page.
• Test the land line cable on a normal phone kit, you should hear dial tone.
• Change your splitter.
• Test the device on a different land line if possible as the problem might be due to the land line itself.

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