G1S

ata_g1s_1

Connection

connection G1S

Note: Using different power adapter than the one shown might work but it will damage the device.

Configuration

1- Open the interface Page of the device, simply dial ***** from the phone connected to your device and you should hear the IP of the device.

2- Open a browser on a computer connected on the same network and type in address the IP you heard and the device login interface will appear

interface

Password : gulfsip

3- From the side menu, choose FXS PORT

And fill the information as follow :

- GULFSIP Number: GULFSIP number.
- Authenticate ID: GULFSIP number.
- Password: GULFSIP number password.
- Name: The name that will appear on your screen (Optional)

4- Click on SaveSet

5- A new window will appear, click on Reboot .

configuration

saveset

6- For blocked countries (i.e. United Arab of Emirates , Egypt or Oman), this device doesn’t work in blocked countries as it doesn’t support VPN

Features

  • Call Forward

You can set call forward rules to forward incoming calls to any other GULFSIP number .

1- Open the interface Page of the device, simply dial ***** from the phone connected to your device and you should hear the IP of the device.

2- Open a browser on a computer connected on the same network and type in address the IP you heard and the device login interface will appear

interface

Password : gulfsip

3- From the side menu, choose FXS PORT

- Unconditional: Forwards all incoming calls to the selected number.
- When Busy: Forward incoming calls when the line is busy.
- No Answer: Forward incoming calls when no answer.

4- Click on SaveSet

5- A new window will appear, click on Reboot .

Call forward

saveset

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  • Fax Setting

You can use FAX with your GULFSIP devices, but you will need to have an internet speed of at least 1MB or higher, a few settings on your GULFSIP hardware device and then connect your FAX with the “Phone” port in your GULFSIP devices .

After setting the FAX you can send to any GULFSIP number or international number if you have balance in your GULFSIP number .

1- From the side menu, choose FXS PORT

  • Preferred Vocoder : Set it to PCMU as a first choice.
  • Fax Mode : Set it to T.38 (Auto detect)

2- Click on SaveSet

3- A new window will appear, click on Reboot .

fax

saveset

Troubleshooting

Below is a list of the most common problems and its solution .
Not working “Busy tone”.
Can’t hear anything.
One way call “Can not hear the other side” & call disconnects.
Bad voice quality.

Not working “Busy tone”:
• Make sure that your internet connection is working well and stable; also test the internet cable on your PC (Make sure that any wireless connection on the PC is turned off while testing the cable).
• Check your wire connection for your GULFSIP device model as shown in connection page.
• If your internet router is multi-port, change the socket used from router side.
• Restart your internet router and GULFSIP device for five minutes.
• Dial ***** you should hear the IP address of the device, If you hear 0.0.0.0 then that means there is a problem with the internet cable or internet router.
• Change the port for the device, dial ***191*6321# from the phone connected to the device then hang the phone.
• Change the system used by the device and port by dialing ***192*9853# from the phone connected to the device then hang up.
• Dial ***08 , you should hear your GULFSIP number. If you didn’t hear your GULFSIP number then that means that your device has been reset and needs configuration. If you have the GULFSIP number & password, you can follow the configuration steps.
• Reset GULFSIP device by making hard reset using a thin object and pushing the reset button in the device for at least 10 seconds or if you can open the device interface page reset the device as shown below, Then add configuration as previously shown. (Note: Don’t attempt to reset the device unless you have your GULFSIP number & password)
6

Can’t hear anything:
• Change phone kit and phone wire and make sure that phone wire is installed correctly in the GULFSIP device.
• Restart both router and GULFSIP device.
• Put the power adapter in a socket in the wall direct, also make sure that the power adapter used is correct values (output) as shown in connection page.
• Reset GULFSIP device by making hard reset using a thin object and pushing the reset button in the device for at least 10 seconds, then add configuration as previously shown.(Note: Don’t attempt to reset the device unless you have your GULFSIP & password).

Note: If after making a reset to the device you still don’t hear anything, then that might mean there is a problem with the power adapter. You can try to get new one same specification as shown in connection page or contact our customer service.

One way call “Can not hear the other side” & call disconnects:
• Restart both router and GULFSIP device.
• Change port by dialing ***191*6321# from the phone connected to the device then hang up.
• Change the system used by the device and port by dialing ***192*9853# from the phone connected to the device then hang up.
• Contact your internet service provider (ISP) and make sure that firewall is turned off on your internet router.

Bad voice quality:
• Restart both router and GULFSIP device.
• Change port by dialing ***191*6321# from the phone connected to the GULFSIP device then hang up.
• Check your internet speed making a speed test.
• Change codec depending on your internet speed from “FXS PORT” menu by following configuration as shown below:

  • -Use G.723 for low internet speed.
  • -Use G.729 for medium internet speed.
  • -Use PCMU & PCMA for high internet speed.

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